Hello World 👋
Zeba Afia Shama
Technical Support Engineer · WordPress Core Contributor · Shopify & SaaS Support Specialist
I turn complex WordPress, Shopify app, and SaaS product problems into calm, clear solutions — helping users with technical support, product education, documentation, and real-world troubleshooting.
WHO I AM
Passionate, Technical, Community-Driven
I’m Zeba Afia Shama — a Technical Support Engineer at WPDeveloper, helping users solve real WordPress and Shopify app challenges with clarity, patience, and practical solutions.
Over the years, I’ve supported international merchants and website owners through live chat, product setup guidance, bug investigation, documentation support, and 1:1 customer meetings. My support work has contributed to 180+ Shopify product reviews and 120+ WordPress.org plugin reviews.
I hold a Master’s in Computer Science from Jahangirnagar University and a BCSE from IUBAT. I’ve also built websites for brands like Gazi Tyres and worked with international freelance clients across WordPress, Elementor, WooCommerce, and Shopify-related projects.
My Shopify support experience includes working with merchants on app setup, SEO guidance, workflow automation, storefront-related issues, and customer onboarding — always focusing on fast, clear, and human support.
ACADEMICS
Educational Background
🎓
MSc in Computer Science
Jahangirnagar University
Masters · 2023 · CGPA: 3.60/4.00
📚
BSc in Computer Science & Engineering
IUBAT
Bachelor's · 2021 · CGPA: 3.65/4.00
MY STORY
The Journey So Far
Technical Support Engineer — WPDeveloper
Dec 2022 – Present Dhaka, Bangladesh
Troubleshooting complex WordPress issues for 100,000+ users. Supporting Essential Addons for Elementor, BetterLinks & more. Driving WordPress core testing & contributing to releases.
Executive Web Developer — GroupDot
March 2022 – September 2022
Designed and developed full WordPress sites for enterprise clients. Custom theme creation and plugin customization.
Freelance Web Developer — Upwork & Econ Sourcing
April 2021 – February 2022 · Remote
Delivered custom WordPress builds for international clients including Gazi Tyres, USA & UK-based startups. Specialised in performance & WooCommerce.
WHAT I DO
Core Competencies
A blend of development, technical support, troubleshooting, and product guidance across WordPress, SaaS, Shopify, and hosting environments.
Development
Engineer
Shopify Apps
AI Solutions
at xCloud.host
WordPress Development
2+ Years Experience
Built and customized WordPress websites using PHP, JavaScript, ACF, Elementor, and WooCommerce. Strong foundation in theme development, plugin customization, and scalable front-end implementation.
PHPJavaScriptACFElementorWooCommerce
Technical Support Engineer
3+ Years Experience
Supported users across WordPress products, SaaS tools, and Shopify apps through live chat, tickets, onboarding, documentation, bug investigation, and 1:1 customer meetings.
Live ChatTicketing1:1 MeetingsProduct SupportSaaS
Shopify App Support
Merchant-Focused
Worked with Shopify merchants on app setup, SEO guidance, integrations, workflow automation, store performance issues, and customer onboarding across app-based products.
Shopify AppsSEOStore SetupAutomationOnboarding
Troubleshooting & Bug Fixing
Core Strength
Experienced in debugging plugin conflicts, theme issues, API problems, server-side errors, and performance bottlenecks using logs, DevTools, and structured analysis.
DebuggingConflict FixingDevToolsPerformanceLogs
AI-Assisted Problem Solving
Modern Workflow
Use tools like ChatGPT and cloud-based workflows to analyze issues faster, simplify technical complexity, improve response quality, and accelerate troubleshooting.
ChatGPTAI PromptsAnalysisSmart DebuggingAutomation
Hosting & Client Success
xCloud.host Experience
Worked in a hosting-related environment supporting customers with solution guidance, onboarding, domain-related questions, and sales-focused communication.
HostingClient SuccessDomainsSalesOnboarding
GIVING BACK
WordPress Community
COMMUNITY
WordCamp Dhaka 2025
Volunteered at WordCamp Dhaka 2025 — one of Bangladesh’s biggest WordPress gatherings. Contributing to the WordPress community isn’t just a responsibility, it’s a joy.
Community Organizer 2025
Co-organizer of WordPress Women Meetup Dhaka — creating inclusive spaces for women in WordPress.
Core Contributor 2023
Recognized contributor to WordPress releases 6.3 “Lionel” and 6.2 “Dolphy”, and 6.5
WordCamp Sylhet 2023
Attend the WordCamp Sylhet 2023 First time, where I connected with fellow enthusiasts, shared insights, and expanded my knowledge.
Real Reviews from Shopify & WordPress
A compact proof section showing both Shopify app support reviews and WordPress.org plugin reviews without making the page unnecessarily long.
Verified Shopify App Reviews
Real merchant feedback from Shopify app users across support, onboarding, troubleshooting, styling help, 1-on-1 meetings, and customer education. Each card links back to the original review proof.
180+
Shopify product reviews collected through app support, merchant onboarding, 1-on-1 meetings, issue resolution, and customer education.
"The assistance I received"
"Amazing ! quick and to the point!"
"Tracy was extreamly heapful and prompt with replying to my questions, this is great, for now i understand and can better manage and relialibily build my store SEO quality."
"I love this app, especially the AI features. It is well worth the money and the support is great on this app as well!"
"Spent a fair amount of time testing several option apps and settled on this one, because it meets our needs, was relatively easy to use and they actually support it fairly quickly."
"Migrating Odyssey Teams from WordPress to Shopify was one of the best operational decisions we’ve made. Shopify gave us a clean, modern, high-performing website."
"Tracy has helped me a lot with styling and customizing the drop down. I’m very happy with this app, the options it offers...and most of all the service provided!"
"This is the best seo app optimizer I have come across it has made doing seo a breeze and has helped my business get more sales and reach more people."
"We’ve been really impressed with StoreFAQ, it’s made managing our FAQs so much easier and far more organised."
"This is a really nice app that does everything that I need it to. My support question about a small feature tweak was solved the same day."
"Great experience with TrustSync so far - Tracy was very helpful with a query I had when setting up my emails, quick to respond and resolved my questions without a problem!"
"Zeba was very helpful when I asked her for guidance on hiding products created with the app from the main storefront and they had documentation prepared already to help with the issue."
StoreSEO User
Shopify Merchant
✦ Real Review Text
Amazing ! quick and to the point!
📸 Original Screenshot Proof
StoreSEO User
Shopify Merchant
✦ Real Review Text
Tracy was extreamly heapful and prompt with replying to my questions, this is great, for now i understand and can better manage and relialibily build my store SEO quality.
📸 Original Screenshot Proof
Old Resaca Mercantile
United States
✦ Real Review Text
I love this app, especially the AI features. It is well worth the money and the support is great on this app as well!
📸 Original Screenshot Proof
Happy Hollow Farm
United States
✦ Real Review Text
Spent a fair amount of time testing several option apps and settled on this one, because it meets our needs, was relatively easy to use and they actually support it fairly quickly. We are a small company but have a few needs that goes beyond Shopify. So, recommended.
📸 Original Screenshot Proof
Odyssey Teams
Shopify Merchant
✦ Real Review Text
Migrating Odyssey Teams from WordPress to Shopify was one of the best operational decisions we’ve made. Shopify gave us a clean, modern, high-performing website and a centralized system that finally brings our storefront, payments, analytics, and customer experience into one place. The platform is fast, intuitive, and built for scale. Checkout is noticeably smoother for our customers, and the built-in analytics give us real-time insights we never had before. Managing products, programs, and content is dramatically easier, no more plugin chaos or maintenance headaches.
📸 Original Screenshot Proof
EasyFlow User
Shopify Merchant
✦ Real Review Text
Tracy has helped me a lot with styling and customizing the drop down. I’m very happy with this app, the options it offers...and most of all the service provided!
📸 Original Screenshot Proof
Silken Lather Cosmetics & Honey Products
Canada
✦ Real Review Text
This is the best seo app optimizer I have come across it has made doing seo a breeze and has helped my business get more sales and reach more people. I highly recommend it to everyone.
📸 Original Screenshot Proof
StoreFAQ User
Shopify Merchant
✦ Real Review Text
We’ve been really impressed with StoreFAQ, it’s made managing our FAQs so much easier and far more organised. The app is simple to use, integrates seamlessly with our store, and allows us to present information clearly to customers, which has definitely reduced repetitive enquiries. The flexibility to customise and update content quickly is a big plus, and everything looks clean and professional on the front end. Support has also been responsive and helpful whenever needed. Overall, a great app that does exactly what it promises, highly recommended.
📸 Original Screenshot Proof
The Aquabag
United States • About 1 year using the app
✦ Real Review Text
This is a really nice app that does everything that I need it to. My support question about a small feature tweak was solved the same day. It was already there and they guided me right to it. After trying quite a few FAQs, this one rose above them all.
📸 Original Screenshot Proof
TrustSync User
Shopify Merchant
✦ Real Review Text
Great experience with TrustSync so far - Tracy was very helpful with a query I had when setting up my emails, quick to respond and resolved my questions without a problem! Looking forward to seeing the results from our review emails over the next few weeks! Thanks Tracy and the team at TrustSync!
📸 Original Screenshot Proof
Thocc Exchange
Shopify Merchant
✦ Real Review Text
Zeba was very helpful when I asked her for guidance on hiding products created with the app from the main storefront and they had documentation prepared already to help with the issue. Great app overall.
📸 Original Screenshot Proof
Carmela Pecana
1-on-1 Meeting Review
✦ Real Review Text
The assistance I received
📸 Original Screenshot Proof
Verified WordPress.org Plugin Reviews
Real feedback from WordPress plugin users across documentation, Elementor, Gutenberg blocks, embeds, scheduling, and FOMO products. Each card links back to the original WordPress.org review proof.
120+
WordPress.org reviews collected over the years through product support, issue resolution, setup guidance, and customer education.
BEST PLUGIN
“Outstanding assistance… quick, friendly, and professional support made the whole process smooth and stress-free.”
Thank you
“Quick, professional, and very friendly throughout the process… guided me clearly on each step.”
Very useful
“Many Elementor free templates… Very useful for webdesigners!”
Great support and fast fixes
“Very easy to implement… blocks that can quickly help improve user interactions.”
Great Support
“Support are very responsive. Great Support Team.”
Awesome Notification and FOMO plugin
“Support is very responsive and helpful… Thank you Michelle for your swift help.”
Life Saving
“Great support system… User Friendly, Admin Friendly, Responsive… taking action on feedback.”
Easy to use, great support!
“The easiest way to embed a PDF to your site… support is super helpful!”
Helpful Support
“Helped make sure everything would work… until the situation was fully resolved.”
Shopify App Experience
Apps I’ve Supported Over the Years
I’ve supported Shopify merchants across SEO, FAQ, documentation, review automation, and workflow apps — helping with setup, troubleshooting, customization guidance, and product education.
Shopify product reviews contributed through support quality across 3+ years of app support experience.
Products I’ve Supported Over the Years
I’ve worked across WordPress plugin support, documentation, troubleshooting, user education, and product feedback — helping users get better outcomes from popular WordPress products.
WordPress.org product reviews collected over the years through support quality, fast fixes, clear guidance, and helpful product education.
SchedulePress
Scheduling & content automation
EmbedPress
Embed & media support
BetterLinks
Link management support
Essential Addons
Elementor add-ons support
Templately
Template cloud support
BetterDocs
Documentation product support
Essential Blocks
Gutenberg blocks support
NotificationX
FOMO & notification support
SchedulePress
Scheduling & content automation
EmbedPress
Embed & media support
BetterLinks
Link management support
Essential Addons
Elementor add-ons support
Templately
Template cloud support
BetterDocs
Documentation product support
Essential Blocks
Gutenberg blocks support
NotificationX
FOMO & notification support
Plugin support experience
Supported users with setup, troubleshooting, compatibility issues, and product usage questions.
Review-backed trust
Pairs naturally with your WordPress.org review section and public review proof links.
Product education
Helped users understand features, workflows, docs, and practical solutions faster.
LET'S CONNECT
Got a WordPress, Shopify or SaaS Challenge?
Whether it’s a plugin issue, Shopify app setup, SaaS workflow, performance problem, or collaboration idea — I’d love to hear from you.
